(Effective Date: May 1, 2024)

The Orden Company, LLC and our affiliates (collectively, “Orden”) are committed to protecting your privacy and the confidentiality of your personal information. Personal information is any information that directly identifies or reasonably can be used to identify you.

This Privacy Policy explains how Orden uses the personal information that we collect about you or that you otherwise provide, when you communicate with us or use our services:

  • Online through our website including the restricted access area (the “Website”) and any social media pages which are available from the Website (“Social Media Pages”) (collectively, the Website and Social Media Pages are referred to as “Orden Online Services”); and
  • From other sources such as your application(s), contracts or other agreement(s) with Orden and related or supporting documentation, written or oral communications with Orden or third parties involved in our business with you.

This Privacy Policy informs you of your rights with respect to your personal information that Orden collects, uses, and discloses.

By using any of the Orden Online Services or by providing your personal information, you accept the policies and practices stated in this Privacy Policy. Any reference in this Privacy Policy to the term “we”, “us” or “our” shall mean Orden.

Types of Information Collected

We may collect two types of personal information: personal identifiable information and non-personal identifiable information. Personal identifiable information is information that identifies you or can be used to identify or contact you. We also may collect information that by itself typically cannot be used to identify or contact you, such as demographic information (e.g. age, profession or gender), browser types, domain names, internet service providers, referring/exit pages, date/time stamp, operating system, clickstream data, information about you such as how you use any of the Orden Online Services and your communication preferences, and other anonymous statistical data involving the use of our Website (“non-personal identifiable information”).

Personal identifiable information we collect may include, but is not limited to: your name, email addresses, postal addresses, postal codes, user Internet Protocol (IP) addresses, social security number, driver’s license number, prior addresses, monthly rent paid at prior real property locations, employers, job titles, income, telephone numbers, credit card information, bank account information and routing numbers, date of birth, gender, age, marital status, username and password (if you choose to become a registered user of the restricted access area of the Website or our products and services), emergency contact information, and other information either desirable or necessary to provide quality services to you, our customers, and other visitors. We may also collect information about you such as your use of the Website and communication preferences.

You may choose not to provide your personal identifiable information by not entering it on the Website; however, you will not be able to use certain services and features if those services and features require personal identifiable information in order to function.

How We Collect and Use Information

We may collect personal information in several ways by your use of this Website, as well as, from forms you submit to us, personal correspondence, such as emails or letters that you send to us, information you include in an application you complete, information you provide when scheduling a property visit, or any other activity through which you identify yourself to us. When you visit the Website, our servers may log your IP address, the URL of your request, and other information that is provided in the HTTP header. We may also ask you to voluntarily provide us with personal information on this Website. For example, while many of the features of the Website are available without registering, you may be asked to create an account if you desire to access certain features such as the restricted area of the Website. Although you may decline to voluntarily provide personal information when asked, some features, products and services will be unavailable to you as a result.

We may use the information collected from you to provide services which you have requested from us, including, without limitation, enabling you to access the restricted area of the Website. We may also use your personal identifiable information to send you directed messages, news, publications, and information about opportunities and events.

No Sale of Your Personal Information

We do not sell your personal information to third parties.

Sharing of Your Personal Information

In order to provide you services and products, we may disclose your non-public personal information to:

  • Our agents and affiliates;
  • Consultants, vendors, and other service providers, who (i) process or complete the transaction for which the information was provided or (ii) provide services for Orden such as payment and application processing, credit check, marketing, technical support, webhosting, data storage, or data analysis and need your personal information to perform said services and are contractually restricted from using or disclosing your personal information except as necessary to perform services on our behalf or to comply with legal requirements;
  • Any entity that is needed to protect the rights and property of Orden and our employees, agents, users, and other third parties or to prevent physical harm or financial loss of Orden, our users, or any third party;
  • Regulatory, governmental, or other legal authorities to respond to lawful requests for information;
  • A third party in order to comply with a court order, subpoena, search warrant, other legal process, or law;
  • An interested buyer (in the course of due diligence), actual buyer, or successor of some or all the assets of Orden; and
  • Any third party with your authorization or for any other purpose disclosed by us when you provided your information.

Protection of Your Personal Information

Orden has implemented physical, electronic, and technical safeguards to protect your personal information, consistent with applicable privacy and data security laws. However, we cannot completely guarantee the security of your personal information. You can help safeguard your personal information by keeping confidential and private all usernames, login, and passwords used to connect with Orden Online Services.

If you have reason to believe or know that your login and password for the restricted area of the Website, your account(s) with us, or your personal information has been compromised, please contact us at the email address or mailing address below.

Retention of Personal Information

Orden will retain your personal information for as long as it is reasonably necessary, depending on the relevant legal and regulatory obligations and/or the duration of our business relationship with you, your employer, or another related entity.

In certain circumstances, we may store your personal information for longer periods of time if we reasonably believe there is a possibility of a future complaint, dispute, or litigation or there is another valid business reason the information may be necessary in the future.

We will securely delete or erase your personal information if there is no valid business reason for retaining that information.

Privacy of Children

Orden’s Website is not intended for children. We do not knowingly collect or solicit personal information from anyone under the age of 13 without parental consent. We do not knowingly allow anyone under the age of 13 to register for any services. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at the email address or mailing address below. We expect all information provided by online users to be truthful and correct regarding age and other information provided.

Privacy Rights for California Residents

If you are a California resident, click on the link below to learn about your rights.


California Privacy Rights

  • Shine the Light

California Civil Code section 1798.83, also known as the “Shine The Light” law, permits California residents to ask for and receive from us once a year, without charge, information about their personal identifiable information, if any, that we disclosed to third parties for direct marketing purposes in the preceding calendar year, if at all. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared such information in the immediately preceding calendar year. If you are a California resident and want to make such a request, please submit your request to privacypolicy@ordencompany.com.

Please note that not all information sharing is covered by the “Shine the Light” requirements, and only information on covered sharing will be included in our response. Please be informed that we are only required to respond to one consumer request in each calendar year.

We do not sell any of your personal information to third parties for their use in direct marketing, advertising, or promotion of their products or services.

  • California Online Privacy Protection Act Notice

“Do Not Track” is a privacy setting that you may set in your web browsers. If turned on, this setting directs websites, analytics companies, ad networks, plug in providers, and other web services you encounter while browsing, to stop tracking your activity. Presently, we do not respond to “Do Not Track” browser settings or signals.

Jurisdiction and Venue

Orden oversees and maintains this Website from its principal place of business in Santa Fe Springs, California, United States of America. Any dispute or claim relating to the Website and the Terms of Use shall be governed by the laws of the State of California without giving effect to any choice or conflict of law provision or rule (whether of the State of California or any other jurisdiction).

Any legal suit, action or proceeding arising out of, or related to, the Terms of Use or the Website shall be instituted exclusively in the state or federal courts in the State of California, and venue for the adjudication of any suit, action or proceeding shall be in the County of Los Angeles, California. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

Updates to this Privacy Policy

From time to time, Orden may update this Privacy Policy. Please note that the Effective Date at the top of the page shows when this Privacy Policy was last revised. We encourage you to review this Privacy Policy periodically so that you are informed of our current practices. By continuing to use any of the Orden Online Services after we post a newly updated Privacy Policy on the Website, you consent, without qualification, to any changes we make to this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at privacypolicy@ordencompany.com or by mail to The Orden Company, Attn: Privacy Policy, 13116 Imperial Highway, Santa Fe Springs, CA 90670.